Shipping Policy

At customembroiderygoods.com (hereinafter referred to as "we," "us," or "our"), we are committed to delivering your orders quickly and efficiently. This Shipping Policy outlines our procedures and guidelines regarding shipping and delivery. By making a purchase with us, you agree to the terms of this policy.

1. Order Processing Time

Normal order processing can take between 3-5 business days (Monday – Friday). Please note that processing times may vary during peak seasons or due to product availability.

2. Shipping Options

United States Orders:

  • Standard Shipping:
    • Estimated delivery time: 5- 7business days

Europe Orders:

  • Standard Shipping:
    • Estimated delivery time: 5- 7 business days

Canada Orders:

  • Standard Shipping:
    • Estimated delivery time: 12- 15 business days

Other International Orders:

  • Standard Shipping:
    • Estimated delivery time: 12- 20 business days

Shipping rates are calculated based on factors such as the destination, package weight, and shipping method chosen during checkout.

3. Estimated Delivery Times

Estimated delivery times are provided for each shipping option during the checkout process. Please keep in mind that these are approximate delivery times and may vary based on factors beyond our control, such as weather and carrier-related issues.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and progress of your shipment.

5. Shipping Charges

Shipping charges are determined based on your order's total weight, shipping method, and destination. These charges will be displayed during the checkout process for your review before you complete your purchase.

6. Lost or Delayed Shipments

In the rare event that your shipment is lost or significantly delayed, please contact our customer support at [email protected]. We will work with the carrier to resolve the issue and ensure you receive your order as quickly as possible.

7. Contact Us

If you have any questions or concerns regarding our Shipping Policy or the status of your order, please contact us at [email protected]. We are here to assist you and provide the best possible shopping experience for our domestic customers.

Thank you for choosing Thread Luxe. We appreciate your business and hope you enjoy your shopping experience with us.

Thread Luxe